I emailed Daiwa on Monday morning, got a reply within 10 minutes ! Sent the broken section off to Lanarkshire on Tuesday morning.
9am this morning (Thursday) I received a brand new replacement, now that's what I call customer service !!
Daiwa Customer service
Daiwa Customer service
Had a catastrophic failure on one of my Daiwa rods during the last summer league match on Sunday.
I emailed Daiwa on Monday morning, got a reply within 10 minutes ! Sent the broken section off to Lanarkshire on Tuesday morning.
9am this morning (Thursday) I received a brand new replacement, now that's what I call customer service !!
I emailed Daiwa on Monday morning, got a reply within 10 minutes ! Sent the broken section off to Lanarkshire on Tuesday morning.
9am this morning (Thursday) I received a brand new replacement, now that's what I call customer service !!
2023 Species….Dab, Whiting, Codling, plaice, thornback ray, Dogfish, Flounder,smoothound,
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Steve Duffy
- has crabs
- Posts: 9732
- Joined: Mon Nov 24, 2003 9:37 am
- Location: Heswall, Wirral.
Re: Daiwa Customer service
Great stuff Roy.roy.s wrote:Had a catastrophic failure on one of my Daiwa rods during the last summer league match on Sunday.
I emailed Daiwa on Monday morning, got a reply within 10 minutes ! Sent the broken section off to Lanarkshire on Tuesday morning.
9am this morning (Thursday) I received a brand new replacement, now that's what I call customer service !!
D.I.L.L.I.G.A.F
AGNB
Thats bang out of order !
Species--- Bass,ray,smoothhound,starry smoothhound,plaice,flounder,dab,LSD,huss,whiting,coddling,mackeral,pout,pollock.
AGNB
Thats bang out of order !
Species--- Bass,ray,smoothhound,starry smoothhound,plaice,flounder,dab,LSD,huss,whiting,coddling,mackeral,pout,pollock.
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Godders123
- Front Page Meister
- Posts: 2397
- Joined: Sun Oct 07, 2012 4:33 pm
- Location: Widnes
Re: Daiwa Customer service
Service is everything, well done Daiwa
Graham
2017 Species [21]: Flounder, Conger, Bull Huss, Codling, Whiting, Dab, Dogfish, Plaice, Mackerel, Ballan Wrasse, Pollack, Smoothhound, Thornie, Eel, Sole, Bass, Garfish, Cuckoo Wrasse, Corkwing Wrasse, Goldsinny Wrasse, LS Sea Scorpion
Akios-Superstore.co.uk
2017 Species [21]: Flounder, Conger, Bull Huss, Codling, Whiting, Dab, Dogfish, Plaice, Mackerel, Ballan Wrasse, Pollack, Smoothhound, Thornie, Eel, Sole, Bass, Garfish, Cuckoo Wrasse, Corkwing Wrasse, Goldsinny Wrasse, LS Sea Scorpion
Akios-Superstore.co.uk
Re: Daiwa Customer service
Good to hear, While I'm a bit biased on this one as I regularly use their gear on the boat, I also think highly of daiwas service. Many years ago I bought a new pole but it arrived with one of the top sections broken. I contacted the dealer first and they didn't seem to want to know so I got in touch with daiwa directly and they sorted it immediately without question.
Re: Daiwa Customer service
Glad you got it sorted roy you cant fault daiwa for customer service always been good over the years .