Daiwa Customer service

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roy.s
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Daiwa Customer service

Postby roy.s » Thu Oct 13, 2016 9:49 am

Had a catastrophic failure on one of my Daiwa rods during the last summer league match on Sunday.
I emailed Daiwa on Monday morning, got a reply within 10 minutes ! Sent the broken section off to Lanarkshire on Tuesday morning.
9am this morning (Thursday) I received a brand new replacement, now that's what I call customer service !! :thumbsup: :thumbsup: :thumbsup:
2017 species.....(17) Dab, Flounder, Plaice, Codling, Whiting, Pouting, Bass, Silver eel, Conger eel, Thornback ray, Starry smoothhound, Common smoothhound, Weever, Tub Gurnard, Dogfish, Five bearded Rockling, Tope (pup),

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Steve Duffy
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Re: Daiwa Customer service

Postby Steve Duffy » Thu Oct 13, 2016 10:02 am

roy.s wrote:Had a catastrophic failure on one of my Daiwa rods during the last summer league match on Sunday.
I emailed Daiwa on Monday morning, got a reply within 10 minutes ! Sent the broken section off to Lanarkshire on Tuesday morning.
9am this morning (Thursday) I received a brand new replacement, now that's what I call customer service !! :thumbsup: :thumbsup: :thumbsup:


Great stuff Roy. :clap: :clap:
D.I.L.L.I.G.A.F
AGNB
Thats bang out of order !

Species--- Bass,ray,smoothhound,starry smoothhound,plaice,flounder,dab,LSD,huss,whiting,coddling,mackeral,pout,pollock.

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Godders123
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Re: Daiwa Customer service

Postby Godders123 » Thu Oct 13, 2016 5:50 pm

Service is everything, well done Daiwa :clap:
Graham

2017 Species [21]: Flounder, Conger, Bull Huss, Codling, Whiting, Dab, Dogfish, Plaice, Mackerel, Ballan Wrasse, Pollack, Smoothhound, Thornie, Eel, Sole, Bass, Garfish, Cuckoo Wrasse, Corkwing Wrasse, Goldsinny Wrasse, LS Sea Scorpion

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iank
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Re: Daiwa Customer service

Postby iank » Fri Oct 14, 2016 10:14 am

Good to hear, While I'm a bit biased on this one as I regularly use their gear on the boat, I also think highly of daiwas service. Many years ago I bought a new pole but it arrived with one of the top sections broken. I contacted the dealer first and they didn't seem to want to know so I got in touch with daiwa directly and they sorted it immediately without question.

daley12
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Re: Daiwa Customer service

Postby daley12 » Fri Oct 14, 2016 3:28 pm

Glad you got it sorted roy you cant fault daiwa for customer service always been good over the years . :thumbsup:


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